Fixing Computer Crashes through Card Acceptance
Native Innovations is a Native American-owned family business headquartered in Knightdale, North Carolina. Since 2007, we have been providing IT support services to clients across the financial, healthcare, automotive, agricultural, political and non-profit sectors. We pride ourselves on our excellent client service, and we believe that when we take the time to build rapport with our clients and learn about their business, we are able to provide superior solutions.
Through our conversations with clients, one thing we have learned is that they often prefer to pay for our services by credit card. In order to provide the best customer service possible, we naturally accept electronic payments.
The main reason why clients want to pay using a credit card is that computer problems often strike at the most inconvenient times. When a major breakdown occurs, the client’s business can be paralyzed until their systems are fixed, potentially costing thousands of dollars in lost revenue. The client requires immediate attention, and they need to hire us regardless of how much they have in their checking account at the present moment. Credit cards allow our clients to get the immediate help they need, hire us right away and pay the card company back at a later, more convenient time.
Electronic payments have provided other advantages to my business as well. When a customer pays by card, I am assured that I will get paid for my work. There’s no need to worry about bounced checks or bills lost in the mail. My business also provides remote support services, for which customers pay online; without electronic payments, none of that would be possible, and I would lose these customers.
Accepting credit and debit card payments has been hugely valuable for Native Innovations. I strongly encourage other small businesses in the IT field who do not accept electronic payments to consider doing so to stay ahead of the curve.